TERMS & CONDITIONS

Last updated: June 2026

Please read these Terms and Conditions carefully before placing an order through bundleslaundry.com. By using our website or purchasing from our online store, you agree to be bound by these terms.

About Us

Bundles Laundry Services Pty Ltd (ABN 75 692 773 765) operates bundleslaundry.com and our store located in Toorak Village, Melbourne, VIC 3142. For any queries, please contact us via the details on our Contact page.

Orders & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We accept payment via major credit and debit cards processed securely through our payment provider. By placing an order, you confirm that the payment details provided are accurate and that you are authorised to use the payment method.

We reserve the right to cancel or refuse any order at our discretion, including where a product is out of stock, a pricing error has occurred, or we are unable to verify payment. If your order is cancelled, you will be notified and a full refund issued promptly.

Shipping & Delivery

We currently ship to Australian addresses only. We do not ship internationally.

Orders are dispatched within [X] business days of payment confirmation. Delivery timeframes vary by location and carrier and are estimates only — we are not liable for delays caused by third-party carriers or circumstances outside our control.

Shipping costs are calculated at checkout based on your delivery address and order weight. Free shipping may be offered on orders over a specified value; any such offer will be communicated at checkout.

Risk of loss and title for products passes to you upon dispatch. If your order is lost or damaged in transit, please contact us as soon as possible and we will work with you to resolve the issue.

Returns & Refunds

We want you to be happy with your purchase. If you change your mind, we accept returns within 14 days of delivery, provided the item is unused, in its original condition, and in original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

Refunds are processed to your original payment method within 5–10 business days of us receiving the returned item.

Please note that for hygiene reasons, we are unable to accept returns on opened or used products.

Product Information

We make every effort to ensure product descriptions, images, and pricing are accurate. However, colours may vary slightly due to screen settings, and product formulations may change without notice. If you have questions about a specific product, please contact us before purchasing.

Privacy

Your personal information is collected and used in accordance with our Privacy Policy, available on our website. We do not sell or share your data with third parties for marketing purposes.

Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, our liability for any claim arising from the use of our website or purchase of our products is limited to the value of the relevant order. We are not liable for indirect, incidental, or consequential losses.

Nothing in these terms excludes or limits rights you have under the Australian Consumer Law that cannot be excluded.

Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued use of the site following any update constitutes acceptance of the revised terms.

Governing Law

These terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

LAUNDRY SERVICE TERMS & CONDITIONS

By booking our laundry services, you agree to the following:

Services

We offer wash, dry & fold, ironing, linen press, pet item cleaning, and soft wash (a non-toxic dry-cleaning alternative for selected fabrics). Add-ons include stain treatment and scented linen spray. All services use non-toxic, non-harmful products.

PRODUCT INFORMATION AVAILABLE ON REQUEST

Bookings & Turnaround

Bookings can be made in-store or via our website. Standard turnaround is 48 hours unless otherwise advised. Pickup and delivery are available on set days for Toorak and Armadale please check our website for the latest schedule.

Pickup & Delivery

Delivered orders are returned on the next available delivery day after completion. Customers must ensure access/availability for scheduled pickups and deliveries.

Garment Care & Responsibility

We take care with all items, however all services are undertaken at the customer’s risk. We are not liable for damage due to normal washing processes, manufacturer faults, or care label inaccuracies (including shrinkage, colour run, or wear and tear). Please check pockets before handover.

Special Items & Soft Wash

SoftWash is only suitable for certain fabrics. Please confirm with staff before booking. We may decline items that are not suitable for our processes.

Pet Items

We accept domestic pet items only (e.g. bedding, accessories). Items must be free from excessive dirt and waste prior to service.

Commercial Bookings

Items for commercial use (including hospitality, beauty, or other industries where goods may contain oils, chemicals, or heavy soiling) must be disclosed prior to booking. Please check with staff before confirming your service. We reserve the right to refuse or cancel any items that may pose a risk to our machines, premises or team.

Service Adjustments

If items require additional loads, special treatment, or are not as described, we will contact you before proceeding to confirm any price changes.

Payment & Storage

Payment details are taken at booking. Charges are authorised but only finalised once services are completed.
Items must be collected within 7 days of notification. A storage fee of $50 per week applies to uncollected items. Items will be held for up to 30 days; after this time, uncollected items may be disposed of.

Questions? Contact us in-store or via our website.

SELF-SERVICE LAUNDROMAT TERMS & CONDITIONS OF USE

By using this laundromat and its facilities, you agree to the following terms:

Use at Your Own Risk

All washing and drying is undertaken at the customer’s own risk. We are not responsible for loss, theft, or damage to clothing or personal items, including colour run, shrinkage, or machine-related issues.

Customer Responsibility

Customers are responsible for:

Checking all garments and pockets before use
Following care labels and machine instructions
Selecting appropriate wash and dry settings

We do not guarantee the suitability of our machines for all fabrics or items. If uncertain, please request help from our staff before washing.

Unattended Items

Items left unattended are at the owner’s risk. We reserve the right to remove items left in machines after a cycle has finished.

Machine Use

Do not overload machines or wash/dry unsuitable items (e.g. heavily soiled items, rubber-backed materials, or items with flammable residues). Misuse may result in liability for damage to equipment.

Pet Machine Use & Restrictions

A designated machine is provided for pet-related items (e.g. bedding, toys, and accessories) for dogs, cats, and other domestic household pets only.

No equine items or large animal equipment permitted
Items must be free from excessive dirt, mud, or solid waste prior to washing
Customers must shake out and prepare items before use
Do not use standard machines for pet items
Use of the pet machine is at your own risk. We are not responsible for damage to pet items or cross-contamination.

Payment

All payments are processed via our card-only kiosk. Transactions are final and non-refundable except where required by law.

Equipment Faults

If a machine appears faulty, cease use immediately and report the issue. We may, at our discretion, offer a refund or rewash where a verified fault has occurred.

Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from the use of this laundromat. Where liability cannot be excluded, it is limited to the cost of the wash/dry cycle.

Clean & Safe Use

Customers must use the premises respectfully. We reserve the right to refuse service or ask individuals to leave for misuse, damage, or unsafe behaviour.

Detergent is supplied at laundromat. Please check with staff before using any products not supplied by Bundles.

PRODUCT INFORMATION AVAILABLE ON REQUEST

Need help?

Contact details are available in-store or on our website for assistance.